Upon receiving merchandise from SHOPIRISBASIC.COM, we highly recommend a quality inspection to be performed. Any/all claims made for defective merchandise must be made within 14 days from the time merchandise was received.
All returns will require an RA#(Return Authorization). To ensure an expedited return, please follow our return procedure below:
* All claims must be made via e-mail to email@example.com to generate an RA#
* Company Name
* Invoice Number
* Style Number
* Quantity, Size & Color
* Reason for Return
* Image(s) of Product requesting to return
ALL RETURNS WILL REQUIRE A RETURN AUTHORIZATION#. NO EXCEPTIONS!
All approved returns, will required to be received at our Shipping Department within 2 weeks of dated RA#.
Prepaid return (CALL TAGS) will only be provided for defective merchandise returns/incorrect merchandise shipped.
For All other returns aside from the ones mentioned above, the customer will be responsible for shipping and handling fees
to our Shipping Department located at:
Shop Iris Basic
3317 E. 50th Street
Vernon, CA 90058
Returns other than those mentioned above, will be subject to a restocking fee of 20% if:
* Returned past the grace period of 14 days
* Returned without original packaging
All credits applied will be as WEB credit only. No credit card refunds!!!
SHOP IRIS BASIC will not accept broken packs as returns. NO EXCEPTIONS!